This is the...
Handling Conflict: Working It Out!
...Testimonial Page
Robert Houston, Attorney/Mediator Victoria, TX
My
initial interest in working with you was in the spirituality emphasis
of the St. Malo ADR Retreat Conference. Then, that first evening when
I had a chance to meet you personally and we sat and talked, within a
half hour I saw your passion for what you are doing, and I knew you
were a person I wanted to work with.
Conflict resolution is
what I’m moving into, after a long, successful career as a litigator.
At this time, however, I want new approaches to how to think about
conflict and about how to work with people in conflict situations. I
get both from you.
What I most appreciate about working with you
is the combination of what you have – your intellectual capacity for
what you offer, and your passion for what you are doing. What you do
is important, and you do it as a calling, not as a job.
I most
value your honesty. It’s what I look for first in people I work with.
I know you will tell me the truth about what is right, and what is
wrong, in what I’m doing. You are open and straight forward about
yourself and I trust you will be with me, too.
Our first meeting
was pivotal. Within a half hour of our talking, you were sharing your
passion for the work you do. Because of your openness and passion, I
knew I could trust and believe you and what you offer.
As a
result of our working together, I am more open to how people are
different, and am more aware that understanding their differences is
important in working with them.
I would absolutely recommend
you to others, and without reservation. You have both the intellectual
capacity and commitment to what you are doing, to be relied on.
Your
haiku exercise the first evening of the St. Malo ADR Retreat Conference
was amazing! I had never written a poem before in my life. It made
such an impression on me that I woke up at 6 a.m. and wrote another
haiku in my room in my skivvies!
It's important to me that
you are an experienced, practicing attorney. As a lawyer, I am trained
to think a certain way. In moving into conflict resolution, I have to
learn a whole new way of thinking about people, problems and issues.
Your experience as an attorney allows you to bridge what is normally a
wide understanding gap between the two disciplines. Because of your
legal expertise, you and I can speak the same language, while you teach
me a new one.
Until this past year, my exposure to attorneys,
especially in a seminar or learning situation, had been exclusively one
of being taught how to get the upper hand in dealing with others,
whether it be in persuading a jury of your position, or negotiating a
settlement. It had always been about winning. It was a totally new
revelation to find a lawyer who did not see the world in the simple
terms of winning and losing, but rather in the more complex terms of
conflict resolution. It is surprising to me that you, as an
attorney, know and pursue what you offer, but pleasantly so.
The
kind of training and consulting you do are absolutely helpful to
attorneys who are not mediators. Even if one's world revolves around
winning and losing, it is always helpful to have insights into how
other people react or reason in response to conflict. Your skills in
understanding and teaching principles of conflict resolution are
helpful to any person who has to deal with conflict.
As a law
student, I wish I had known the idea that conflict resolution is not
just about winning and losing, but rather about problem solving. Also,
your insight into how people actually process information and react to
conflict was something I simply had never considered before working
with you.
Knowledge of the parties' MBTI types is very important
to me as a mediator. Your training in this area is extremely important
in highlighting the different ways we process informatioin and deal
with conflict. As a mediator, that is probably the most important
insight I need in trying to help people move beyond conflict.
Barbara Ann Michael, Attorney/Mediator Santa Fe, NM
I
learned so much from your presentation …. It was very well organized,
very well presented, very sequential, done in a way where everyone
could understand. I wanted to compliment you on that and thank you.
TRAINING, CONSULTING & COACHING